Terms of Sale

Effective Date: December 19, 2025

These Terms of Sale ("Terms") govern the purchase and delivery of services provided by Realiseo LLC ("Realiseo", "we", "us", or "our"). By engaging our services, you ("Client", "you", or "your") agree to be bound by these Terms.

Please read these Terms carefully before purchasing our services. If you do not agree with these Terms, please do not engage our services.

1. Services Offered

Realiseo LLC provides custom software development services, specializing in:

• UX/UI Design: User experience and user interface design for mobile applications
• Mobile App Development: iOS and Android development, using cross-platform solutions like React Native and Flutter
• Web Development: Landing pages, websites, and web applications
• Technical Consulting: Project scoping, technical advisory, and architecture planning
• Support and Maintenance: Ongoing technical support, bug fixes, and feature enhancements

All services are provided on a project basis and are customized to meet each client's specific requirements. Starting prices begin at $500 USD, with final pricing determined by project scope, complexity, and timeline.

2. Engagement Process

Our engagement process typically follows these steps:

1. Initial Consultation: Client submits a project inquiry through our website questionnaire or contacts us directly
2. Needs Analysis: We conduct a detailed analysis of your requirements, goals, and constraints
3. Proposal: We provide a detailed proposal including scope of work, timeline, deliverables, and pricing
4. Contract Execution: Upon acceptance of the proposal, we execute a formal service agreement
5. Project Kickoff: We begin work according to the agreed timeline and milestones
6. Delivery: We deliver completed work according to the project schedule
7. Support: We provide agreed-upon post-launch support and maintenance

3. Pricing and Payment Terms

3.1 Pricing

All prices are quoted in United States Dollars (USD) and are based on the scope of work outlined in the project proposal. Pricing includes:

• Design and development services as specified
• Project management and communication
• Standard testing and quality assurance
• Initial deployment assistance

Additional costs may apply for:

• Third-party services, APIs, or licenses
• App store fees (Apple App Store, Google Play Store)
• Hosting and infrastructure costs
• Expedited timelines or rush services
• Scope changes or additional features not included in the original proposal

3.2 Payment Schedule

Unless otherwise agreed in writing, payment terms are as follows:

• Deposit: 40% of the total project cost is due upon contract execution to commence work
• Mid-Project Payment: 30% of the total project cost is due at the mid-project milestone, as defined in the project agreement
• Final Payment: The remaining 30% balance is due upon final delivery and before handover of deliverables

3.3 Payment Methods

We accept the following payment methods:

• Bank wire transfer (ACH or international wire)
• Credit/debit cards (Visa, Mastercard, American Express)
• PayPal

3.4 Late Payments

Invoices are due within 15 days of issuance unless otherwise specified. Late payments are subject to:

• A late fee of 1.5% per month (18% annual percentage rate) on the outstanding balance
• Suspension of work until payment is received
• Withholding of deliverables until full payment is made
• Collection costs and legal fees if necessary

4. Refund and Cancellation Policy

4.1 Client-Initiated Cancellation

If you wish to cancel the project:

• Before Work Commences: Cancellation is permitted with a full refund of the deposit, minus a 10% administrative fee
• After Work Commences: The 40% deposit is non-refundable. The client will be billed for all work completed up to the cancellation date at the applicable hourly rate
• After 50% Completion: No refund is available. The client is committed to paying for all work completed

4.2 Realiseo-Initiated Cancellation

Realiseo reserves the right to suspend or cancel the project in the event of non-payment, late or incomplete delivery of required materials, or abusive behavior by the client. In such cases, the client will be billed for work completed to date, and any remaining balance will be refunded within 14 business days.

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4.3 Refund Process

Approved refunds are processed within 14 business days using the same payment method used at the time of purchase.

5. Delivery and Acceptance

We will deliver completed work according to the timeline specified in the project agreement. Delivery methods may include:

• Source code repositories (GitHub, GitLab, Bitbucket)
• Compiled application files
• Design files and assets
• Documentation and user guides
• Deployment to agreed platforms

Upon delivery, the client has 7 business days to review the work and provide feedback. If no response is received within this period, the work is deemed accepted.

Minor revisions and bug fixes identified during the review period are included at no additional cost, subject to the revision limits specified in the project agreement.

6. Intellectual Property Rights

6.1 Client-Owned IP

Upon receipt of full payment, the client owns all intellectual property rights to the custom work product created specifically for the project, including:

• Custom application code
• Custom UI/UX designs
• Custom graphics and visual assets
• Project-specific documentation

6.2 Realiseo-Retained IP

Realiseo LLC retains ownership of:

• Pre-existing code, frameworks, and libraries
• Proprietary tools, methodologies, and processes
• Reusable components and templates
• General knowledge and expertise gained during the project

The client receives a perpetual, non-exclusive license to use such retained IP as part of the delivered work product.

6.3 Third-Party IP

Third-party libraries, frameworks, and services used in the project remain the property of their respective owners and are subject to their own licenses. We will use only properly licensed third-party components and will inform you of any ongoing license obligations.

6.4 Portfolio Rights

Unless otherwise agreed in writing, we reserve the right to display the work in our portfolio, case studies, and marketing materials. We will not disclose confidential information without your permission.

7. Warranties and Guarantees

7.1 Our Warranties

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Work will substantially conform to the agreed specifications
• We have the right to provide the services and deliverables
• Work will not knowingly infringe upon third-party intellectual property rights

7.2 Warranty Period

We provide a 30-day warranty period following final delivery during which we will:

• Fix bugs and defects in the delivered work at no additional cost
• Ensure the work functions as specified in the agreement
• Provide reasonable technical support

The warranty does not cover:

• Issues caused by client modifications or third-party changes
• Problems arising from improper use or hosting environments
• New features or enhancements not in the original scope
• Third-party service outages or API changes

7.3 Disclaimer

EXCEPT AS EXPRESSLY STATED IN THIS SECTION, WE PROVIDE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE WORK WILL BE ERROR-FREE OR OPERATE WITHOUT INTERRUPTION.

8. Client Responsibilities

To ensure successful project completion, the client agrees to:

• Provide timely feedback, approvals, and decisions
• Supply necessary content, assets, and access credentials
• Designate a primary point of contact for the project
• Make timely payments according to the agreed schedule
• Provide accurate and complete information about project requirements
• Obtain necessary third-party permissions and licenses
• Ensure proper hosting and infrastructure (if client-managed)
• Maintain backup systems for critical data

Delays in client responsibilities may result in project timeline extensions and potential additional costs.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT FOR THE SPECIFIC PROJECT
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• WE SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY FACTORS BEYOND OUR REASONABLE CONTROL, INCLUDING THIRD-PARTY SERVICES, CLIENT ACTIONS, OR FORCE MAJEURE EVENTS

10. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the project. This includes:

• Business strategies, plans, and financial information
• Technical specifications and trade secrets
• User data and personal information
• Any information marked as confidential

This obligation continues for 3 years after project completion and does not apply to:

• Information already in the public domain
• Information independently developed
• Information required to be disclosed by law

11. Support and Maintenance

Post-warranty support and maintenance services are available on a separate agreement basis. These services may include:

• Ongoing bug fixes and technical support
• Feature enhancements and updates
• Security patches and updates
• Performance optimization
• Compatibility updates for new OS versions

Support and maintenance are typically billed on a monthly retainer or hourly basis, as agreed in a separate service agreement.

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including:

• Natural disasters (earthquakes, floods, hurricanes)
• Acts of war, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Pandemics or public health emergencies
• Internet or telecommunications failures
• Third-party service outages

In the event of force majeure, the affected party will promptly notify the other party and make reasonable efforts to minimize the impact.

13. Governing Law and Dispute Resolution

These Terms of Sale shall be governed by the laws of the State of Missouri, United States of America, without regard to conflict of law principles.

In the event of a dispute:

1. Informal Resolution: Parties will first attempt to resolve disputes through good-faith negotiation
2. Mediation: If negotiation fails, parties agree to participate in mediation before pursuing litigation
3. Arbitration/Litigation: Unresolved disputes will be settled through binding arbitration or litigation in the state or federal courts of Cass County, Missouri

Each party is responsible for their own legal fees unless otherwise awarded by the court or arbitrator.

14. Modifications to Terms

We reserve the right to update these Terms of Sale at any time. Updated terms will:

• Be posted on our website with an updated effective date
• Apply to new projects initiated after the effective date
• Not affect existing project agreements already in force

15. Contact Information

For questions about these Terms of Sale, our services, or to request a project quote, please contact us: